Travel and Hospitality

The travel and hospitality industry is booming, but companies need reliable staff to provide an excellent experience for clients.

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BPO Service of Travel & Hospitality Industry

The travel and hospitality industry is one of the most customer-centric sectors where satisfying customers is a priority. These sectors are under immense pressure to maintain performance and provide accurate and fast services. In today’s rapid business world, establishments in the hospitality industry cannot keep up with requests for new services and customer reviews without the help of outsourcing specialists.

The BPO sector has seen an increase in demand for tourism-related services owing to the modernization of travel and tourism, including technology innovation. Most outsourced providers work as a part of a team that handles sales, customer care, reservations and other activities required by this segment. Therefore it becomes vital that BPO companies specializing in hotels have experts who can provide solutions to service-related issues.

Our expertise extends to many business processes


This process involves accepting and processing reservations for products or services. This includes making hotel room reservations, booking flights, or reserving rental cars.

Live order-entry


This process involves finalizing and confirming reservations, typically by processing payment or collecting a deposit. For example, once a customer has made a hotel room reservation, the booking process would involve charging the customer's credit card and sending a confirmation email.

Loyalty management

Loyalty management

This process involves managing loyalty programs and rewards for customers. In the Travel and Hospitality Industry, loyalty programs might include frequent flyer programs for airlines, hotel loyalty programs, or rental car rewards programs.



This process involves managing accounts receivable and collecting payments from customers. In the context of the Travel and Hospitality Industry, this might involve following up with customers who have unpaid bills for hotel stays or rental car services.

Baggage help-desk

Baggage help-desk

This process involves providing customer service support for issues related to baggage, such as lost or delayed baggage. In the Travel and Hospitality Industry, this would typically be provided by airlines or airport baggage services.

Claims management

Claims management

This process involves managing insurance claims or other types of claims related to customer disputes or issues. In the Travel and Hospitality Industry, this might include managing claims related to flight delays or cancellations, lost luggage, or other travel-related issues.

Triyock is a BPO company that provides analytical and operational support to various businesses, including the Travel and Hospitality Industry.We have a team of experts who will provide services like:



  • Ticketing
  • Social Media Monitoring and Support
  • Suppliers & Agencies coordination
  • Fraud Verification/Monitoring
  • Refunds Administration
  • Accounts Receivable Management
  • Queue Monitoring and Management
  • Loyalty Program Administration and Coordination


  • Accounting Services
  • Payroll Services
  • Bookkeeping Services
  • Bookkeeping Services


  • Data Processing
  • Data Conversion
  • Invoice Data Entry
  • Data Cleansing Services
  • Online Catalog and e-Commerce Data Entry


  • Market Research
  • Business Research
  • Investment Research
  • Competitor Analysis
  • Web research
  • Web research
Digital Marketing


  • Social media marketing
  • PPC or Google AdWords management
  • Search Engine Optimization
AI and Automation


  • Data Annotation Services
  • Video Annotation Service
  • Image Annotation Service
  • Text Annotation Service
  • Chatbot training data
  • Audio Speech Analysis
  • Search relevance
  • Business Process Automation
  • AI training data

Choosing the right outsourcing partner is essential to your business strategy. Here are five reasons why you should select Triyock BPO


  • What are the critical challenges for the travel and hospitality industry?

    Travel and hospitality industry has seen a rise in the demand for low-cost but high-quality services. The industry is also facing challenges related to digital transformation and the growth of online travel agencies. Some key challenges the travel and hospitality industry faces are increased competition, changing customer expectations and the growing importance of online travel agencies.

  • What are some of the newest innovations in travel and hospitality industry?

    The hospitality industry is constantly changing and adapting to the new world. One of the latest innovations in the travel and hospitality industry is that people are doing more research about their destination before visiting.

    We’re also seeing a rise in big data and analytics for hoteliers. The travel and hospitality industry can use big data for accurate forecasting, demand planning and pricing strategies. The other recent hospitality innovations are voice-controlled searches on Amazon Echo devices, booking homes with Airbnb, chatbots from hotels interacting with customers on social media sites, and robots performing some hotel tasks.

  • Why do travel accommodations outsource?

    Travel accommodations may choose to outsource certain services to save money and time, as well as to gain access to specialized expertise and resources. Outsourcing allows a travel accommodation to focus on its core competencies and operations rather than being bogged down by administrative tasks.

  • What is travel hospitality outsourcing?

    Travel hospitality outsourcing refers to hiring a third-party company to provide services or manage certain aspects of travel accommodation such as reservations, booking and customer service.

  • How do I choose the right travel hospitality Business process outsourcing partner?

    When choosing a travel hospitality outsourcing partner, it's important to research and compares multiple options. Look for a company with a proven track record of success and a strong reputation in the industry. You should also consider the company's experience and expertise, as well as its pricing and contractual terms. It's a good idea to get references and speak with other clients who have worked with the company to get a sense of their level of satisfaction..

  • What services can be outsourced in the travel hospitality industry?

    Some common services outsourced in the travel hospitality industry include reservations and booking, customer service, marketing and distribution, and revenue management.

  • What are the benefits of outsourcing in the travel hospitality industry?

    There are several benefits to outsourcing in the travel hospitality industry, including cost savings, access to specialized expertise, improved efficiency and productivity, and the ability to focus on core competencies. Outsourcing can also allow a travel accommodation to scale and expand more quickly, as it can access resources and services on an as-needed basis.

The travel and hospitality industry is booming, but companies are always looking for reliable staff to offer quality services

Our Carefully Considered Pricing Structure For our Services

Hourly Rates

Starting from: $4 Per Hour

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